Frequently Asked Questions

1. What products does ALORI offer?

ALORI offers women’s knitwear, including sweaters and cardigans in versatile styles for everyday wear.

2. How long does order processing take?

Orders are typically processed within 1–2 business days after an order is placed and payment is confirmed. Processing may take longer during holidays or busy periods.

3. How long does shipping take?

After processing, standard delivery typically takes an additional 2–5 business days. The total estimated delivery time is approximately 3–7 business days. Delivery times are estimates and may vary.

4. How much does shipping cost?

Available shipping options and any applicable shipping charges are shown at checkout before you complete your order.

5. Will I receive tracking information?

When tracking is available, we’ll send a shipping confirmation email with tracking information after your order ships. It may take some time for tracking updates to appear.

6. What is your return policy?

Eligible return requests can be made within 30 days of delivery. Please contact us with your order number before sending an item back so our team can provide return instructions. See our Return & Refund Policy for details.

7. When will I receive my refund?

After an approved return is received and reviewed, eligible refunds are issued to the original payment method. Please allow up to 10 days for the refund to be processed. Your bank or payment provider may take additional time to post the funds.

8. What if my order arrives damaged or does not arrive?

If your package appears lost, arrives damaged, or is marked delivered but you cannot locate it, contact us as soon as possible. We’ll review the issue and help you with the next steps.

9. Can I change my shipping address after placing an order?

Contact us as soon as possible if you need to correct your address. We cannot guarantee changes once an order has entered processing or shipped.

10. How can I contact ALORI?

Email: support@alori.com
Phone: +1 864-466-9592

Business Address:
ALORI
1303 S. Batesville Rd.
Greer, SC 29650
United States

For order-related questions, please include your order number so we can assist you more efficiently.